Price: £75

An introduction to managing conflict

Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence-based judgements and act professionally within the bounds of organisational and legal frameworks.

This short course is designed to give you an introduction to and equip you with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.

The course includes three short modules that enable you to understand how to identify and manage conflict whilst supporting individuals and teams throughout.

You will develop a better understanding of managing conflict and decreasing its impact on people, the organisation and its stakeholders.

There is a knowledge test at the end of the course.

• Module 1 – Types, causes, stages and impact of conflict within organisations
• Module 2 – Approaches, skills, and behaviours for managing conflict
• Module 3 – Investigate conflict situations in the workplace
• Knowledge test

Completion of this course offers you 2 CPD points in the professionalism domain.