Award for DO run practice

Dispensing optician, Shabnam Fazl, with the practice award

A practice in Hertfordshire run by dispensing optician, Shabnam Fazl, has been named Independent Opticians of the Year at the Global Healthcare & Pharma (GHP) awards.

Shabnam took over as director of E&G Opticians, a Hakim group practice in Broxbourne, just a year ago when the previous owner retired.

She said: “It was a very pleasant surprise to find out we’d received the award. I think we’re all still slightly in shock, emotions were definitely very high in practice that day.

“We’re such a happy team of people and we love the work that we do and so it’s with immense pride that we share this recognition with our loyal patients and our beloved local community.”

E&G Opticians reopened this year after a complete refurbishment. 

The GHP award judges considered a range of factors in their decision-making, including the standard of customer service, Google reviews, social media presence and history.

Shabnam added: “Our aspiration is to offer an even more personalised and bespoke eyecare service, setting new benchmarks within the optical community.

“We intend to deepen our engagement with local care homes alongside our goal of extending eyecare services to those who may face travel constraints.”