Conflict Management Workshop

Conflict can happen in any workplace and in any industry, no matter how many employees are in the business. It can happen between individuals, between staff and a customer or patient, or between larger groups of employees.

Damaged relationships can be difficult or impossible to repair and conflicts with customers or patients can damage a business’ reputation, harming the business as a whole.

This is why conflict resolution and knowing how to properly intervene is essential.

The workshop will be facilitated by expert tutors who will lead you through the following sessions on the day:

• The types and causes of conflict within organisations
• The impact of conflict on organisational performance
• The processes for investigating conflict situations in the workplace
• The knowledge, skills and behaviours required to manage conflict effectively
• The stages in dealing with conflict
• Useful resources

The cost for this full day is £145 incl VAT