I’m not happy with my new glasses. What should I do next?
If you have just picked up a new pair of glasses and you have any concerns, go back to the optical practice that dispensed the spectacles. Ask to speak to the registered dispensing optician who can advise you and help to resolve any problems.
My glasses aren’t comfortable – what should I do?
Sometimes it can take a few days to get used to new glasses. If you have worn your specs for a few days and they are uncomfortable, return to the optical practice where you purchased the specs. Ask to speak to the registered dispensing optician who will be able to adjust your specs and make them more comfortable.
I’m not happy with the vision through my new glasses. What should I do?
Sometimes it can take a few days to get used to new glasses. This is particularly the case if you have had a big change in prescription or if you have switched to a new type of lens. Try your specs out for a few days at home. If you need more advice, go back to the optical practice that dispensed the spectacles. Ask to speak to the registered dispensing optician who can advise you and help resolve any problems.
I’ve gone back to the optician because my new glasses weren’t any good, but I’m still not happy. What do I do?
Always return to the practice where you purchased your specs. If they did not test your eyes the first time they may need to carry out another eye test to recheck your prescription. Opticians want to resolve any problems that you have.
If you feel that communication has broken down and you can’t resolve an issue with your glasses by speaking to your optician, you can contact the Optical Consumer Complaints Service. They can liaise with the optical practice and help find a solution. Find out more here.
I had my eyes tested in one optical practice but bought my specs at another practice. I’m not happy with my vision – what should I do?
Start by returning to the practice where you bought your specs. They will check that the specs match the prescription you were given. If everything is correct, you may need to have your eyes re-tested. The dispensing practice should liaise with the practice where you had your eyes tested. It can be complicated when two different optical practices are involved: The Optical Consumer Complaints Service can liaise between the optical practices and help find a solution. Find out more here.
