Discover how to handle workplace conflict

Managers and leaders need to identify and handle conflict in the workplace appropriately and fast; failing to act can cause escalation.

A new workshop from ABDO, running 17 August in Birmingham, gives practice managers and owners the opportunity to learn how to resolve clashes successfully.

Conflict is not always a negative; it can even have positive outcomes for those involved. Our one-day workshops are an opportunity to learn more about the skill of conflict management and talk through real-life challenges. They include sessions on:

• Types and causes of conflict.
• The impact of conflict on organisational performance.
• Processes for investigating conflict situations in the workplace.
• The knowledge, skills, and behaviours required to manage conflict.
• The stages of dealing with conflict.

Attendees have said the sessions are:

“Refreshingly useful and multi-layered. The presenter was very adaptable to input from the group.”

“The interactive aspect was great to be able to discuss our own opinions openly.”

“Very relevant. Good to learn from each other too.”

The next Conflict Management Workshop runs on Wednesday 17 August at the ABDO NRC in Birmingham. It is worth 9 CPD points.